Course Booking policy | 预定须知
Rescheduling Policy:
We understand that plans can change! Rescheduling is allowed under certain conditions and is fully transferable. Please note that refunds are not available after 24 hours of placing your order.
- For groups of 1-2, a 3-day (72-hour) notice is required.
- For groups of 3 or more, we kindly ask for a 5-day notice.
- The first rescheduling is free; subsequent reschedulings will incur a $10 fee each person.
- Within 72 hours of the workshop, rescheduling for personal reasons isn't allowed. If you can’t attend, we suggest transferring your spot, and we're happy to help with that!
- We do not issue refunds for no-shows or unattended classes.
In case of unexpected circumstances such as extreme weather, Daydream Lab will notify guests to cancel the course at least 3 hours before the start of the course and will reschedule the course at an agreed time.
14 days before the course starts, you can reschedule for free once, and rescheduling will not be allowed within [0-14 days]
Punctuality:
We kindly ask that you arrive on time (preferably 5 minutes in advance) for your class, as late arrivals will shorten the available class time. If you're delayed due to unforeseen circumstances, we can wait up to five minutes after the start. If no other customers are present, we'll wait for up to 20 minutes. However, arriving more than 40 minutes late will be considered a no-show. We appreciate your understanding and look forward to providing a wonderful experience for everyone!