Course Booking policy


Address:

100-3851 Jacombs Road, Richmond, V6V 2H7
Located about 300 meters from Ikea Richmond, with the studio entrance on the side road, 2nd floor above Cowa Café.

Parking:

Plenty of FREE STREET PARKING: You can park along the main or side roads near the studio (plz avoid fire hydrants), or in the exclusive parking spot (2 spots) next to the entrance. Please avoid parking in spaces marked 100/105 as they belong to other businesses.

Course Booking:

We strive to provide fun and engaging workshops. Please read the following booking guidelines carefully:

  • New Slots: If our current schedule doesn’t work for you, we can open a new time slot based on your group size (minimum 4 for candle/soap workshops, 3 for perfume workshops). These slots are not private, and other participants may join. For private classes, please check out this page
  • Reservations: To secure your booking, full payment is required in advance. We cannot hold reservations verbally. Please note that we cannot accept cash/payment upon arrival.
  • Studio Access: Open to registered participants only. The studio opens 15 minutes before each workshop begins.
  • Participants: Minimum age is 10 years unless otherwise noted. Workshop materials are for individual use only, cannot be shared by multiple people,  and the price is listed per person.
  • Food/Drink: We kindly ask that no food is consumed during workshops;  water and light beverages are welcome (we also provide water, tea and coffee on site).

 

    Cancellation & Rescheduling Policy:

    Rescheduling Policy:

    For Workshops:

    • Workshops can be rescheduled via the link in your confirmation email up to 72 hours prior to the scheduled start time.  If the option is no longer available, it means the rescheduling window has expired.
    • For groups of 4 or more, we kindly ask for a 5-day notice.
    • Rescheduling requests sent after the notice period can no longer be accommodated. 
    • Your spot is fully transferrable. 

    For master classes (4 day class)

    7 days before the course starts, you can reschedule for free once, and rescheduling will not be allowed within [0-6 days]

    Cancellation Policy:

    We DO NOT issue refunds. 

      If you need to cancel your booking at least 72 hours before your session, we’re happy to offer a store credit for future use.
      Simply email us at info@daydreamlab.ca

      Unfortunately, cancellations made within 72 hours of your workshop are not eligible for rescheduling or store credit.

      If a session is under-booked, it may be cancelled. In this case, we will notify you at least 2 days in advance and offer the option to either reschedule to another confirmed session or receive a full refund.

      In case of unexpected circumstances such as extreme weather, Daydream Lab will notify guests to cancel the course at least 3 hours before the start of the course and will reschedule the course at an agreed time.


      Punctuality:

      We kindly ask that you arrive on time (ideally about 5 minutes early) so we can start promptly and ensure the best experience for everyone. Late arrivals may shorten your class time and affect other guests. If unexpected delays occur, we can wait up to 5 minutes after the scheduled start. However, arriving more than 40 minutes late will be considered a no-show. Thank you for your understanding and cooperation in helping us create a smooth and enjoyable workshop for all!