课程预定须知 | Our booking policy

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谢谢您相信并选择 Daydream Lab~

工作室成立于2020年10月,自2020年12月时开启workshop课程,是大温地区华人第一家开设蜡烛、手工皂、调香体验项目的工作室.

我们会用心为大家呈现好玩有趣的workshop和专业的系统手作创业培训,希望给大家带来好心情,一起感受手作的美好和魅力,并习得新的技能。

  

课程预定须知: 

我们会尽全力为大家提供有趣的课程和超级愉快的体验,为了互相尊重彼此的劳动与时间,订课之前麻烦您仔细阅读下以下policy💕

  • 我们会定期发布课表到朋友圈,请及时关注。一人来可以参与课表上已经发布的课程;2人以上一起来,可选任意课程和日期, 繁忙季节需要4人起开新日期(证书课/创业课可以一人起约)
  • 一节workshop约2-8人,证书课约1-3人。
  • 同个时间段只支持同一个课程的预约
  • Workshop课程【付全款】后留位置,证书课/创业课【付定金】后留位置,不接受口头留位。若决定报名,请于咨询后1小时内付款,未在约定时间内收到付款则位置自动释放给其他人,不做另行通知
  • 所有课程均为成人课,除非特别标注,最小参与的年龄需要10岁以上。
  • Workshop的材料需要【一人使用一份】,不支持多人共用一份(只有参与MP皂课的5岁以上10岁以下的小朋友可由父母陪同,两人完成一份)。

❤️关于改期:可以有条件改期,无法退款

Workshop:开始前【5个工作日以上】允许改期。第一次改期免费,之后的改期每次收取$10/每人

开始前的【0-5个工作日以内】不支持任何私人原因的改期,实在来不了的建议自行转手课程,我们也可以帮您发圈转课

证书/创业课程:课程开始前的【14天以上】,可免费改期一次,【0-14天】以内将不允许改期和取消

若遇天气恶劣等突发状况,Daydream Lab将与开课前最晚3小时通知客人取消课程,择期再次开放预约


❤️关于迟到:

为了尊重你我、以及一起上课的其他客人的时间,上课时请准时到达,迟到时间将计入课程时间。


课程操作步骤很多,需要老师一步一步讲解带领制作,必须大家同步操作,并非随时来随时可以参与


出行路上若不可避免出现意外情况(如堵车),其他客人准时到达后最多等候五分钟开课;若无其他客人时,最多等候您20分钟;迟到超过20分钟后,将减少当堂课的制作内容,按照原定时间下课


迟到超40分钟的客人,将视为自动取消课程,我们也不再提供当场课程的任何服务。强行要来上课的客人,以后将不再接受您的任何预约。感谢您的理解。

付款前请确认好【人数】、【日期】、【课程内容】,付款即代表您认同并遵守我们的规则,感谢支持与理解

 

付款方式:

1.网站直接付款,税费自动计算

2.转账付款:按照官网显示税后金额进行转账即可 

  • EMT支付:info@daydreamlab.ca (请注意是ca不是com,已设置auto deposit),可备注微信号,支付后请发送截图
  • 微信/支付宝支付:汇率按照www.xe.com的实时汇率再加0.1进行转账 (例如:网站显示汇率为5.2,实际转账汇率为5.3) 

*定金或课程全款支付后不退*

 

预定后小须知:

地址:

100-3851 Jacombs Road, Richmond, V6V 2H7 *

ikea rmd附近300米,工作室在主路路边Corner,月子餐楼上,入口在侧边

停车:主路路边和内巷路边全部可以随意停(注意避开消防栓以免被拖车),专属停车位在门口旁;请您不要停任何写着100 /105 reserved的车位,这是其他商家的车位 TAT 

 

其他:

  • 工作室偶尔会有小狗店员,如果怕狗可提前告知
  • 为保证环境和工具整洁及空气清新,上课期间谢绝任何外食,饮料ok,感谢理解
  • 由于场地及人数限制,工作室只开放给预约上课的客人,如有陪同的朋友(不参与课程)请提前告知。

 

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Address:

100-3851 Jacombs Road, Richmond, V6V 2H7 

approx. 300 meters from ikea in Richmond, the studio entrance is located on the side of road, 2nd floor above Cowa Cafe

Parking:

You can park anywhere on the main road and the side road facing our studio(be careful to avoid fire hydrants to avoid being towed), and the exclusive parking space is next to the door; please do not park any parking spaces that say 100/105 reserved, this is other Merchant's parking space

About Course Booking:

We will do our best to provide you with interesting courses and a super pleasant experience. In order to respect each other's efforts and time, please read the following policy carefully before booking 💕

  • We will regularly publish the class schedule to Moments on Wechat, please pay attention in time (if you do not use wechat, you can contact via instagram: @daydreamlab.ca).
  • If you are coming alone, you can attend courses published. If you are a group of 2 or more (min. 4 ppl for perfume workshop, min. 2 for candle/soap workshop), you can negotiate with owner to start a new slot on your preferred date and time 
  • Each workshop will have up to 4-6 people, and a certificate class will have up to 3 people.
  • Seats will be reserved after [full payment], certificate courses will be reserved after [deposit payment]. If you decide to sign up, please pay within 1 hour after the consultation. If the payment is not received within the agreed time, the seats will be released to others automatically without further notice (especially during festivals, when there is a large number of consultations, please pay as soon as possible after you decide).
  • Due to the limited space and ensure the best delivery of our service, the studio is only open to customers who have made an appointment to attend classes. 
  • The studio is appointment-only, and will be open for access 15 minutes prior to workshop beginning.
  • All courses are adult courses, unless otherwise noted, the minimum age of participation needs to be over 10 years old.
  • The workshop materials need to be used by one person which means that the price is for one person only. 
  • No food consumption in our studio while you are attending the workshop, water/light drink is ok. Thank you for understanding.

About rescheduling:

No cancellation after payment, but can be rescheduled with conditions, fully transferrable.

  • Workshop:

5 business days before the start, you can reschedule, the first reschedule is free, the following reschedule will be $10 per person each time.

[0-5 business days] before the start, no last-minute rescheduling, but it's still transferrable.

  • Certificate Course:

14 days before the course starts, you can reschedule for free once, and rescheduling will not be allowed within [0-14 days]


In case of unexpected circumstances such as bad weather, Daydream Lab will notify guests to cancel the course at least 3 hours before the start of the course and will reschedule the course at an agreed time.

 

About punctuality:

Please arrive on time during the class, and the late time will be counted into the class time.

  • There are many operation steps in the course, and the instructor needs to explain and leads the practice step by step. So being punctual is important.
  • If there are unavoidable accidents (such as traffic jams) on the way, other customers will wait for up to five minutes to start the class after arriving on time; if there are no other customers, we will wait for you for up to 20 minutes; if you are late for more than 20 minutes, the production content of the class will be reduced so that it will not affect upcoming courses
  • Our class service and attitude will strive to be very good and attentive, and strive to make everyone experience happy and satisfied. However, in order to avoid disrespect and waste of the time of instructors and other customers,  who are late for more than 40 minutes will be regarded as  automatically given up the class and count as NO SHOW. 

 

How to Book:

1. Check with Daydream Lab team for availability and place an order online

2. Pay for your order

  • via Web
  • Via transfers:
    • Email transfer:info@daydreamlab.ca

3. Please inform Daydream Lab team of your order to be confirmed for the appointment (via Wechat: @daydreamlab_ca; via instagram: @daydreamlab.ca)

*All payments are non-refundable but transferrable

* Please confirm the [Head Count], [Date], and [Course] before paying. Payment means that you agree and abide by our rules. Thank you for your support and understanding